Shipping policy

All deliveries in Canada are made by default via a dedicated transport service, and you will receive an order tracking number by email. Delivery is free throughout Quebec and Ontario for purchases of $75 or more before taxes. Phytovie also frequently ships internationally. If you have any questions, please contact our customer service department.

Shipping costs and delivery times
Shipping costs depend on the weight and your location. The calculator will show you the associated price when you confirm your order.

Online order pickup policy
At Gourmet Nutrition, we are committed to providing our customers with a convenient and efficient service experience. Our online order pickup policy is designed to ensure that your purchases are prepared and ready for easy pickup. Please read the following guidelines carefully:

Order Cancellation or Modification:
– For any order cancellation or modification, please contact us as soon as possible. A 5% cancellation fee may apply depending on the timing and nature of the request.

Refund Policy:
– Refunds for online orders are subject to our general refund policy. Please refer to our terms and conditions of sale for more information.

Support:
– Your satisfaction is our priority. If you have any comments, questions, or concerns about your customer experience, please don't hesitate to contact us. We're here to help! Thank you for placing your trust in Phytovie. 

Lost packages
- It is rare for a package to be lost during shipping. If you encounter this problem, please email us at info@phytovie.ca or call toll-free at 1-800-363-7574. When a package is lost, rest assured that we will follow up with the carrier.

Items damaged during shipping
- Phytovie ensures that items are shipped in saleable condition and are properly packaged to prevent damage during shipping. If you receive a damaged item, please contact us.