FAQs
ABOUT OUR PRODUCTS
Are your products made in Canada?
Yes! All our Phytovie, Gourmet Nutrition, and Kami brand products are proudly made in Quebec, in our certified facility in Sainte-Julie.
Yes! All our Phytovie, Gourmet Nutrition, and Kami brand products are proudly made in Quebec, in our certified facility in Sainte-Julie.
Are your products organic?
Many of our products are certified organic. This information is always clearly indicated on the packaging and on the product page.
Many of our products are certified organic. This information is always clearly indicated on the packaging and on the product page.
Do herbal teas contain caffeine?
Most of our herbal teas are naturally caffeine-free. To be sure, please check the ingredient list on the packaging.
Most of our herbal teas are naturally caffeine-free. To be sure, please check the ingredient list on the packaging.
Are your products lab tested or approved by Health Canada?
Yes. Many of our products carry an NPN (Natural Product Number) issued by Health Canada or are laboratory tested. You can refer to the badges on the packaging.
Yes. Many of our products carry an NPN (Natural Product Number) issued by Health Canada or are laboratory tested. You can refer to the badges on the packaging.
Is it safe to take your products with other supplements or medications?
As a precaution, always follow the dosage instructions on the packaging and consult a healthcare professional before use.
As a precaution, always follow the dosage instructions on the packaging and consult a healthcare professional before use.
USE & TIPS
How to prepare your herbal teas for optimal effect?
Always follow the specific instructions on the packaging. For personalized use, do not hesitate to consult a healthcare professional.
Always follow the specific instructions on the packaging. For personalized use, do not hesitate to consult a healthcare professional.
Can I consume your products every day?
It depends on the product. Refer to the dosage instructions on the package or ask a healthcare professional for advice.
It depends on the product. Refer to the dosage instructions on the package or ask a healthcare professional for advice.
Can I contact you for personalized advice?
We are not naturopaths. We recommend consulting a healthcare professional for appropriate support.
We are not naturopaths. We recommend consulting a healthcare professional for appropriate support.
ORDERS, DELIVERY & RETURNS
Can I order by phone?
No, orders are placed exclusively online, directly from our store. It's the easiest, fastest, and safest way to enjoy all our products.
No, orders are placed exclusively online, directly from our store. It's the easiest, fastest, and safest way to enjoy all our products.
Do you ship internationally?
Absolutely. We have loyal customers all over the world—our products can be shipped to you wherever you are.
Absolutely. We have loyal customers all over the world—our products can be shipped to you wherever you are.
Can I track my order?
Yes, a tracking link is automatically emailed to you as soon as your order is shipped.
Yes, a tracking link is automatically emailed to you as soon as your order is shipped.
What if I entered the wrong address or have a question?
Contact us quickly via our online form on the “Contact Us” page, by phone at 1-800-363-7574, or by email at info@phytovie.ca . We are here to help you.
Contact us quickly via our online form on the “Contact Us” page, by phone at 1-800-363-7574, or by email at info@phytovie.ca . We are here to help you.
What is your return policy?
You can view our full return policy at the bottom of the page, under the “Customer Services” section.
You can view our full return policy at the bottom of the page, under the “Customer Services” section.
POINTS OF SALE & PROMOTIONS
Can I buy your products in store?
Yes! Go to the “Our Retailers” page and enter your postal code to find the points of sale nearest you.
Yes! Go to the “Our Retailers” page and enter your postal code to find the points of sale nearest you.
Can I visit your warehouse in Sainte-Julie?
Our production site is not open to the public, as we are not a retail store. Instead, we invite you to consult our list of retailers.
Our production site is not open to the public, as we are not a retail store. Instead, we invite you to consult our list of retailers.
Do you offer any discounts or special offers?
Yes, regularly! Subscribe to our newsletter and follow us on Instagram and Facebook to be the first to know.
Yes, regularly! Subscribe to our newsletter and follow us on Instagram and Facebook to be the first to know.
Can I give your products as gifts?
Of course! Our products make wonderful wellness gifts—natural, made in Quebec, and always appreciated.
Of course! Our products make wonderful wellness gifts—natural, made in Quebec, and always appreciated.